At William Ads, customer satisfaction is our priority. Please review our refund and return policies below to understand how we handle product returns and refunds:

1. Eligibility for Returns

Products are eligible for return if they are defective, damaged, or do not match the description provided at the time of purchase.

2. Return Period

Returns must be initiated within 14 days of receipt of the product. After this period, returns may not be accepted.

3. How to Request a Return

Contact us at support@williamads.site or +1 914 514 6177 to request a return authorization and instructions.

4. Proof of Purchase

A valid proof of purchase, such as a receipt or order confirmation, is required for all return requests.

5. Condition of Returned Items

Products must be returned in their original condition, unused, and with all packaging, accessories, and documentation intact.

6. Shipping Costs for Returns

Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival.

7. Inspection of Returned Items

Once received, returned items will be inspected to confirm the defect or issue. Approval is required before processing refunds.

8. Refund Processing

Refunds will be processed within 7-10 business days after the returned item is received and inspected.

9. Refund Method

Refunds will be issued via the original payment method used during purchase.

10. Non-Returnable Items

Certain products, such as customized or special-order items, may not be eligible for return unless defective.

11. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately for a replacement or full refund.

12. Wrong Items

If we ship the wrong product, notify us within 48 hours for a replacement or refund.

13. Cancellation of Orders

Order cancellations are accepted before shipping. Once shipped, the return process applies.

14. Refund Exceptions

Refunds may be denied if the product is not returned in its original condition or if the return request exceeds the specified period.

15. Contact for Refunds and Returns

For assistance with refunds or returns, contact us at:

• Phone: +1 914 514 6177
• Email: support@williamads.site

Thank you for choosing William Ads. We are committed to ensuring your satisfaction with our products and services!